EP92 Game Privacy Policy –
How We Handle Your Data

1. Who We Are and What This Policy Covers

EP92 Game is an online entertainment platform offering casino games, sports betting, bingo, and related gaming products to adult players. This Privacy Policy governs the collection and use of personal data by EP92 Game in connection with operating the platform, processing PKR transactions, and communicating with players.

This policy applies to all personal information collected through the EP92 Game website, the EP92 Game Android app, and any communications between you and EP92 Game's support team. It does not apply to third-party websites or services that may be linked to or integrated with the platform – those services have their own privacy policies which you should review independently.

If you have questions about how your personal data is handled, you can raise them through the support section of your account. EP92 Game is committed to responding to privacy-related queries promptly and clearly.

2. What Personal Information We Collect

EP92 Game collects personal information in the following categories depending on how you interact with the platform:

EP92 Game does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a minor, that data will be deleted and the associated account closed immediately.

3. How We Use Your Personal Information

The personal information EP92 Game collects is used solely for legitimate operational purposes connected to running the platform and serving players. The primary purposes are:

• Account Management: Creating and maintaining your EP92 Game account, processing your PKR deposits and withdrawals, and managing your VIP status and bonus entitlements.
• Identity Verification: Confirming that you are who you say you are, that you meet the age requirement of 18+, and that your payment methods are registered in your own name.
• Fraud Prevention and Security: Detecting and preventing fraudulent activity, unauthorised account access, bonus abuse, and any attempt to manipulate the platform.
• Responsible Gaming: Monitoring usage patterns to support responsible gaming commitments, including identifying players who may benefit from tools like deposit limits or self-exclusion.
• Customer Support: Responding to your queries, resolving account issues, and processing complaints fairly.
• Platform Improvement: Analysing aggregated, anonymised usage data to understand how players interact with the platform so we can improve game selection, navigation, and overall user experience.
• Communications: Sending you account-related notifications such as deposit confirmations, withdrawal updates, and security alerts. Where you have opted in, we may also send promotional communications about new games, bonuses, and PSL or cricket betting markets.

EP92 Game does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review. Decisions about account restrictions or closures are reviewed by the support or compliance team.

4. Who We Share Your Information With

EP92 Game does not sell your personal data to third parties. We may share your information with carefully selected third-party service providers where this is necessary to operate the platform. These include:

• Payment Processors: To facilitate PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, and card payments. These providers receive only the data needed to process the specific transaction.
• Identity Verification Services: Third-party KYC providers who assist with document verification and age confirmation as part of the account verification process.
• Fraud Prevention Platforms: Services that help EP92 Game detect unusual account activity, suspicious transaction patterns, and potential security threats.
• Customer Support Tools: Platforms used to manage support tickets and live chat interactions between players and the EP92 Game support team.
• Analytics Providers: Aggregated, anonymised usage data may be processed by analytics tools to help us understand platform performance. This data cannot be used to identify individual players.

All third-party providers engaged by EP92 Game are required to process personal data only for the specific purpose for which it was shared and to maintain appropriate security standards. EP92 Game does not permit third parties to use player data for their own independent marketing or commercial purposes.

EP92 Game may also disclose personal information where required to do so by a valid legal process or where disclosure is necessary to protect the safety of players or prevent serious harm.

5. Cookies and Tracking Technologies

EP92 Game uses cookies and similar tracking technologies on the website and app to provide a functional, secure, and personalised experience. The types of cookies used are:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that help protect your account. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, game favourites, and display options to improve your experience on return visits.
• Analytics Cookies: Collect anonymised data about how players navigate the platform so we can identify areas for improvement. No personally identifiable information is included in analytics data.
• Security Cookies: Used to detect and prevent fraudulent activity, bot access, and other security threats to your account and the platform.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect the functionality of the platform and may prevent you from logging in or processing transactions. Non-essential cookies can be disabled without affecting core platform access.

6. How Long We Keep Your Data

EP92 Game retains personal data only for as long as it is necessary for the purposes described in this policy. The general retention principles are:

• Account registration data and identity verification documents are retained for the duration of your account and for a defined period after account closure to meet operational and record-keeping requirements.
• PKR transaction records including deposit and withdrawal history are retained as part of financial record-keeping and may be required to resolve any future disputes.
• Support communications and complaint records are retained for a reasonable period after resolution to allow follow-up and to identify patterns that can improve the service.
• Where an account has been closed due to fraud or serious terms violations, related data may be retained for longer to protect the platform and other players from repeated abuse.

When data is no longer required, EP92 Game deletes or anonymises it in a manner that prevents recovery or identification. Where anonymisation is used, the resulting data may be retained indefinitely for statistical and platform improvement purposes as it can no longer be linked to any individual.

7. Your Rights Over Your Personal Data

As an EP92 Game player you have the following rights in relation to your personal data. To exercise any of these rights, contact the support team through your account:

EP92 Game will respond to rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing the request to protect your account from unauthorised access. Note that certain data must be retained regardless of a deletion request where operational or legal requirements apply – in such cases we will explain what data is retained and why.

8. How We Protect Your Information

EP92 Game takes the security of your personal data seriously and maintains appropriate technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. Measures in place include:

• Encryption of data in transit using TLS and encryption of sensitive data at rest.
• Access controls limiting who within EP92 Game's operations can view personal data, based strictly on operational need.
• Regular security monitoring and vulnerability assessments of platform systems.
• Secure handling and storage of identity verification documents submitted during the KYC process.

While EP92 Game implements strong security measures, no system connected to the internet is completely immune to risk. You also have a responsibility for your own account security – keep your password unique and confidential, do not share your login credentials with anyone, and contact support immediately if you suspect your account has been accessed without your authorisation.

9. Children's Privacy

EP92 Game is strictly an adult platform. No person under the age of 18 is permitted to register an account or use any services offered on the platform. EP92 Game does not knowingly collect, store, or process personal data relating to individuals under 18.

Age verification is conducted as part of the account registration and KYC process. If EP92 Game identifies or receives a credible report that a registered account belongs to a person under 18, that account will be closed immediately, any balance will be returned to the originating payment source, and all associated personal data will be deleted.

If you are a parent or guardian and believe your child may have created an account on EP92 Game, please contact the support team immediately through the account or via the contact details on the FAQ page.

10. Updates to This Privacy Policy

EP92 Game may update this Privacy Policy from time to time to reflect changes in how the platform operates, the services offered, or applicable data protection practices. When changes are made, the "Last Updated" date at the top of this page will be revised.

For material changes that significantly affect how your personal data is used, EP92 Game will provide notice through the platform before the changes take effect. Minor clarifications or wording updates may be made without specific notification. We recommend checking this page periodically so you are always aware of the current policy.

Continued use of the EP92 Game platform after an updated Privacy Policy has been published constitutes your acceptance of the revised terms. If you do not agree with a change, you should stop using the platform and may request account closure through support.